Job Location: Mumbai
Understand customers’ business needs and devise appropriate solutions using LeadSquared
Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
Come up and implement the best way of importing existing customer data and digital assets
Execute the implementation plan: Make the customer live within promised timeframe.
Be single point of contact for customer on implementation including any integrations.
Communicate work status to client and internal stakeholders on a regular basis
Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
Work closely with the product development team to share client feedback and for post-implementation reviews
Track key metrics and KPIs related to implementation success
Identify implementation areas that can be automated and work with the product or customer success teams to automate them
Upsell / cross-sell LeadSquared product or services wherever applicable
A bachelor’s or master’s degree engineering or technology
2+ years of mandatory experience in Implementation world class products
Ability to manage multiple clients and projects/task simultaneously
Exception problem solving and solutioning skills
Customer success oriented attitude
Excellent written and oral English skills
Understanding of how cloud based applications are delivered and consumed
Understand of unique feature and challenges of SaaS applications
Exceptional critical thinking skills is a plus
Flexibility to travel is required
Timely execution oriented professionals will be preferred
Focus on quality and attitude to excel will be a big plus
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