Job Location: Gurgaon/Gurugram
Assistant Manager/Senior Business Analyst – Fraud Analytics – Consulting Firm
SAS is mandatory
Responsibilities will include:
– Monitor our automated fraud screening application
– Assist in maintaining basic eCommerce duties including chargeback handling and review
– Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
– Perform manual fraud review in order to detect fraudulent transactions
– Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
– Conduct extensive research to validate purchases
– Independently resolve problems that require in depth investigation and/or research
– Conduct follow-up research on fraudulent transactions
– Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information
– Communicate effectively with the team
Qualifications
Skills/Qualifications :
– Bachelors Degree required
– Strong desire to build a career in the fraud industry
– Excellent organizational, analytical, and critical thinking skills
– Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking
– Ability to meet deadlines and prioritize deliverables
– Exceptional problem-solving skills
– Previous banking fraud prevention, investigation or fraud prevention experience is a plus
– Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
– Must possess strong internet research, along with the ability to navigate multiple systems at once
– Demonstrated experience and/or strong working knowledge of SAS, Microsoft Word, Excel, and Outlook
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