Responsibilities/What You ll Do:

• Meet with business leaders, decision-makers, and end-users to define business requirements and systems goals

• Facilitate discussions among business owners to understand problem statements and gather requirements

• Own and drive functional and technical design activities

• Translates business requirements to functional and technical designs for the engineering team

• Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work

• Coordinate with offshore Development and QA teams to deliver the solution

• Help business users to complete the UAT and drive the delivery of system enhancements

• Subject matter expert for lead, deal registration, account, contact, and opportunity management areas

• Subject matter expert on channel sales and partner management (Partner onboarding, enablement, and measurement)

• Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Opportunity (L2O) management area

• Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles

• Build the scalable business processes on the route to market and lead to opportunity areas to support the company s growth at scale

• Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design

• Document the solution design with specific business and technical details

• Recommend best practice solutions

• Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase

• Analyzes/identifies areas of risk and develops plans to minimize

• Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges

• Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
• Minimum 5 years of e