Job Location: Mumbai
Roles and Responsibilities
Provides effective support to critical business applications of the organization. Reviews, analyzes and
evaluates business systems and user needs, documents requirements, defines scope and objectives,
collaboratively designs and implement solutions.
Essential functions and responsibilities:
1. Oversees the administration and maintenance of the incident and service requests.
2. Analyzing complex user issues to determine possible problem sources/resolutions.
3. Taking issues that are not well-defined, determining underlying causes and applying likely
solutions.
4. Providing assistance in research, design, testing, implementation and post-implementation
5. Assists in the planning and implementation of additions, deletions and major modifications to
the Enterprise applications.
6. Providing Status Updates
7. Identifies opportunities for improvement and makes constructive suggestions for change.
8. Effectively utilizes each team member to his/her fullest potential.
9. Keeps track of lessons learned and shares those lessons with team members.
10. Mitigates team conflict and communication problems.
11. Holds regular status meetings with team. Keeps team well informed of changes within the
organization and general news.
12. Effectively communicates relevant IT-related information to superiors.
13. Manages day-to-day internal client interaction(US & India). Interacts with internal clients on all
levels to help resolve technology related issues and provides answers in a timely manner.
14. Responds to escalated issues.
15. Builds and maintains vendor relationship
Submit CV To All Data Science Job Consultants Across India For Free
