Collaboration = Innovation
One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.
Department
The Data Solutions division is the commercial data business of Moody’s Analytics, bringing together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world’s most comprehensive database of public and private companies. We are also the definitive source of ratings-related data for companies and securities that have been rated by Moody’s Investors Service. We strive to deliver convenience and insight to our customers by eliminating the hassle of sourcing, preparing and accessing data, adding value when decisions need to be made. Any analytical activity depends on reliable and accessible data, and we are proud to be a mission-critical information resource for decision-makers around the world.
Role/Responsibilities
As part of the Data Solutions Operating Unit, this position is on a small team focused on being the first line of defense for product & data issues for Enterprise Software applications. Communicating with internal and external teams by email and phone to analyze customer issues and solve problems with a technical perspective of Linux servers, UNIX scripting, and SQL commands.
- Help support specific processes, projects, strategy, and client relationships within the Customer Service department.
- Works collaboratively to implement innovative solutions within the organization and across all business units.
- Work closely with the management team in implementing enhancements in procedures to improve quality, reliability and timeliness of client support and deliveries.
- Directly support high profile and escalated client issues by providing expert product knowledge and leading technical trouble-shooting to resolve complex product issues.
- Interact with management across the organization on specific product and client issues.
- Recommend enhancements to improve the quality of our products for customers.
- Coordinate with Product Management for defined projects.
- Oversee a portion of training offerings for team members to learn to support clients and use products.
Qualifications
- Bachelor’s degree required; concentration in computer science, finance, or accounting a plus.
- 2+ years of business experience.
- Basic proficiency in SQL & Linux required.
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Proven experience in a customer service role required.
- Exposure to financial industry, banking and/or financial markets.
- Excellent verbal, written and problem-solving skills.
- This position requires the individual to be available to provide periodic evening and weekend on call support in line with business needs.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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