Job Location: Bangalore/Bengaluru
Responsibilities:
- The role will be support-focused including end-user, month-end process, system and business-focused support tasks.
- Assist with more complex 3rd line systems problems and queries (logged via IT Helpdesk system)
- To develop various reports, writing T-SQL queries, views and Stored Procedures as per business requirements
- Thoroughly understand business practices and procedures and support the business systems in line with the Service Level Agreement (SLA).
- Analyze and troubleshoot ERP system issues reported by end-users.
- To identify recurring issues and document fixes in order to hand over to Service Line.
- Act as the key contact between end-users and system developers.
- To ensure end-user and technical support documentation is in place for all project and development releases.
Key Requirements:
- Experience providing Level 2 / 3 technical support for Unit4 ERP (preferred) or other Tier 1 / Tier 2 ERP (with 5 years minimal experience)
- Good Knowledge of ERP modules Finance (AP/AR/GL), Project Management, HR, and P2P.
- Proficiency in writing complex T-SQL, Views, Stored Procedures
- Experience in ERP System Administration and routine monitoring/maintenance
- Experience in Cloud ERP
- Experience in end-user support
- Experience developing and delivering training and user manuals
- Experience documenting business processes and testing scenario
- Possesses strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal with the ability to understand end-user requirements.
- Flexible to work in shifts
- Ability to work independently
- Experience working with formal IT change control processes.
- Ability to present information and ideas clearly and concisely.
- Ability to accurately document both technical and non-technical concepts
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