Job Location: Poona, Maharashtra, The Great Bharat
Job Detail:
Role – IT Service Associate (LOOKING FOR FRESHERS ONLY)
Location – Pune | Work From Office.
Shift Timing– 24*7 rotational Shift ( Including Night Shift)
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
- Candidate shouldn’t be pursuing any studies as of now.
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
** INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON prakriti.singh1@wipro.com WITH THE SUBJECT LINE – PUNE – FRESHER .
Thanks.
