Key Responsibilities (but not limited to):

Extracting customer information from the Database (various sources), reviewing the Agreement details, Add the existing install base details on the quote and price it as per the details provided. Contact the upstream and downstream teams to gather information wherever required to take the Deal forward.

Work with Sales, Partners, Revenue and Audits team: effective communication skills is very important to be successful in this role – both written and verbal; as we expect the analyst to reach out to stakeholder over the call as well as through e-mails / instant messengers to resolve the issues Learnability – for in-depth understanding of the E2E business processes and recommending process enhancements Working on cases and resolve queries based on various business process workflows and logical thinking

 Process decision making skills – as the process is analytical a lot of decision making is involved; the candidate is expected to be able to take judgement calls on the process

Support and successfully contribute to adhoc projects and reporting requisites

Processing requests as per agreed Turn Around Time; as this is a global process this might mean that the employee might have to attend calls at odd hours

. Prioritization skills is a must Collaborate with inter-connected functional teams and global stakeholders to support projects/deliverables.

Continually work on process improvements and standardization in conjunction with the functional leaders

 Ensure accuracy in processing requests Ensure productivity targets are met

Collaborate and work with IB Services team members leads across centers

Support qtr end and month time timeliness on quarter end impacting activities and help in managing the surge in volumes pre/post quarter end

Work on rotational shift model to provide global coverage

Work on projects and programs assigned to as part of additional responsibilities

Requisite Skills Experience :

3-4+ years of industry experience in Sales Operations/IB services/Quoting; preferred Experience in Order Management / Fulfillment / Bookings , Quoting, Quote to Cash, Partner Operations or Marketing Operations will be considered as well Strong MS office skills; ability to learn systems quickly with little or no guidance; capability to drive and implement excel based solutions

Preferred experience in managing enterprise-wide project(s) with industry-wide accepted CRMs/ERPs (SFDC, Oracle EBS, etc.)

 Basic hands-on experience/knowledge on SAP Webi (UI) or equivalent

Data Analysis tool; is preferred Capable of understanding business requirements, business processes and systems analysis, business/technical liaising and workflow

Good verbal and written communication skills; organizational abilities and proven attention to detail Passion for competition and the ability to maintain personable working relationships with all internal and external stakeholders Ability to initiate process improvement plans and drive for change

Demonstrated ability to work effectively with cross-departmental teams Strong work ethic and sense of responsibility

A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction Must be highly motivated and flexible to work effectively in a fast-paced environment Flexible to working in shifts, extended working hours during fiscal quarter-ends and weekends; incase of a business need.