Job Location: Mumbai (All Areas)
Roles and Responsibilities
The Target Operating Model / Process Business Analyst is mainly responsible for the:
(1) Identification of processes that need to be changed within the teams to digitise payments through the entire payments / reconciliation lifecycle.
and
(2) Subsequent implementation of this pre-digitised model to the Target Operating Model ( Post digitised model).
This will include (but not limited to) analysis of the following
- Invoicing (by Vistra)
- Invoice processing
- Critical payment management / client SLA adherence
- Payment processing
- Prefunded transactions
- Transaction Monitoring (may be a new process)
- Approval matrix and reconciliation
- Reconciliation
- Bookkeeping
A key feature of the client payment processes is that we need two key payment processes which will need analysis:
- A process where Vistra digitises a payment via the clients bank
- A process where Vistra digitises a payment using a Payment on Behalf of (POBO) process where the payment is facilitated via a Vistra bank Account.
Analysis will be needed of automation opportunities around the payments systems & technology, related to data capture, bank communication and bookkeeping processes in areas of the following:
- The use of MT940 bank reports to transfer client bank account data to the payments system and to our client accounting teams more generally
- The use of Optical Character Recognition (OCR) to capture invoice data from client suppliers to facilitate the payment process
- The emergence of Open Banking particularly in Europe to facilitate communication of payment information between our vendor and client banks
- Automated bookkeeping
This will involve understanding the to-be processes in some detail; and establishing how to get from our current processes (AS- IS) to the new world. Working with the Group Payments Programme Manager and project stakeholders from the Vistra Business, Operations, Technology, Legal, Risk and Compliance teams.
- Ensure adherence to Vistras change framework, governance, project management standards and templates to post-delivery.
- Stakeholders include representatives from the Business, Technology, Operations, Legal, Risk and Compliance teams.
- Manage project execution proactively and take ownership of project deliverables.
- Provide timely project status reports to stakeholders and the Group Payments Programme Manager.
- Develop and maintain end user documentation and training
- Work with the Operations and Business teams to ensure continual operational capability.
Desired Candidate Profile
- Financial sector background
- 5+ years of work experience in a Business Analysis capacity
- Experience of delivering payment solutions
- Experience of Transaction Monitoring systems
- Experience in rolling out business systems applications in financial/professional services organization
- Experienced in migrations and system integrations
- Proven ability to deliver projects requiring both technology, operations, and business change
- Experienced at managing senior stakeholders across the full range of business and technology functions including Executive level
- The ability to collaborate and communicate effectively across various internal & and external functions
- Excellent presentation, written and verbal communication skills
- Strong interpersonal skills to motivate and lead the project team
- Highly organised, attention to detail, outstanding follow through skills and the ability to work independently
- Strong working knowledge of Microsoft Office, i.e. Excel, Word, PowerPoint, Project, Visio etc.
- Advanced Excel Skills
- University degree, preferably in a business, Finance or computer science discipline.
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