Job Location: Bangalore/Bengaluru
- Program manage customer journey mapping analytics offering of Tredence
- Advance the thinking on journey analytics, working with cross functional teams to manage and evolve our proposition
- Lead engagements/projects in journey analytics and deliver measurable value to our clients
- Consult with leadership and develop product strategy how to best measure call-to-actions, fallout rates, containment rates, and cross-channel customer journeys.
Qualification Experience
- Advanced degree (e.g. MBA/MS)
- At least 5 years of work experience in journey analytics and product/digital analytics
- Played a client-facing role in driving CX or Marketing projects
- Subject matter expertise in journey analytics associate products
- Demonstrate history of driving strategy, innovation and growth through collaboration and experimentation
Preferred Qualifications
- Experience in working with Journey analytics orchestration platforms (e.g. Adobe Experience Platform etc.)
- A thorough understanding of marketing strategies and digital operations (e.g. CRO, Paid Marketing Activations etc.)
- Experience in working on product analytics projects and driving changes to the product
- Knowledge about cloud data warehouses and familiarity with data strategy project lifecycle
- Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, Churn, Retention etc.)
- Robust quantitative and qualitative analytical skills, excellent attention to detail, and sound business acumen
- Excellent communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions
- Ability to communicate technical concepts to a non-technical audience (verbal and written) in English; able to produce and finalize complex documents in English
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