Job Location: Hyderabad/Secunderabad( Bahadurpally )
Job description
Role and Respnsibility:
MIS reporting using MS Excel at Operational and atleast 1.5+yrs experence as a MIS executive.
Generate timely & accurate reports and preparing dashboards.
Creating and managing Daily, weekly & monthly reports using MS-Excel and MS-Access in depth analysis.
Maintaining Attendance and calculating attendance percentage and shrinkage.
Consolidating Head count data for all processes and preparing attrition reports.
Tracking associate wise AHT on daily basis.
Preparing the reports for calls offered, calls answered and abandoned.
Maintaining agent wise timesheet (login-Logout) and calculating total break hours and staffed time.
Preparing consolidated monthly performance reports for all the agents.
Tracking agent wise tickets created, resolved and closed.
Ad-Hoc reports will share with in time lines depending on Client or Ops manager requirement.
Coordinating with Ops team and resolving quires with respect to data if any.
Preparing PPT for client reviews on weekly basis.
- Should be flexible with Shifts
- Should be okay working from Office or Home
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