Job Location: Pune

Role: Technical Analyst IT Business Operations

Key Responsibilities of the role will include:

• Engage and understand the needs of stakeholders across IT documenting via EPICs and User Stories
• Participate in SCRUM based delivery as a Sprint team member or Scrum Master.
• Use problem-solving techniques to arrive at root cause of operational performance issues.
• Develop data models and build relationships between data sets.
• Perform process re-engineering in order to ensure data is sustained through its lifecycle.
• Utilise tools such as Microsoft Power Apps / Power Automate and Tableau to build/test/deploy solutions to automate and visualise key operational data.
• Key interactions with IT Strategy, Demand & Operations, Domain Product Owners, IT SMEs and Data Team

Previous Experience/Education

• Preferred Engineering degree in IT, CS, Electronics and equivalent of that or anyone who has completed masters in MSc/MTech from renowned universities such as NITS, government colleges, etc
• A minimum of 10 years of overall experience in IT domain MNCs
• Business Analysis experience in delivery of IT Solutions / Change.
• Data analysis/modelling skills over all types of data, focus on building relationships between data sets.
• Understanding/competency on O365 tools / Sharepoint.
• Customer focused ability to determine IT Management requirements and performance measures, and initiate solutions.
• Desired experience in Agile scrum, Lean techniques and Kaizen, Management of Change techniques, Master Data Management O365 development tools, tableau or IT Governance processes

Personal Profile

Essential:

• An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning
• A resilient and enthusiastic who responds constructively to new ideas and inputs
• A good communicator with the ability to communicate complex ideas
• An effective team player, actively develops and supports team members

Desirable:

• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

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