In this role you will….

Undertake responsibility for running compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help them understand their usage of the ServiceNow Platform.

Proactively work on accounts with overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities.

Work closely with sales team and participate in internal customer meetings and calls wherever applicable to discuss licensing usage.

Enable and support the sales team by identifying and driving the revenue sourced by over-utilization of ServiceNow platform.

Work with Business Intelligence team on ways to improve use verification compliance on future developments of the ServiceNow platform.

Lead problem identification, and deliver individual and group projects to improve current processes and develop new practices.

Meet and shoulder responsibility for all business SLAs and operational KPIs related to compliance processes.

Maintain ongoing documentation for internal teams and the customers.

Enable cross-functional teams on best practices around compliance and use verification processes.

Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process)

Qualifications

Required Skills Experiences

MBA with minimum 4 years of strong experience in data analytics, operations, or similar roles, preferably in software industry

Strong verbal and written communication and excellent presentation skills

Substantial experience of working with end customers

Exposure to working cross-functionally with different teams and nationalities

Ability to articulate complex concepts in a clear and concise manner

Strong interpersonal skills with a penchant for problem solving

Solid understanding of cloud application technologies and concepts

Ability to work well with others, objectivity with excellent attention to detail

Advanced skills using Excel, Word, PowerPoint, and Visio or similar products

Strong analytics background: fluency in Excel and working with large data sets is a must, while exposure to BI Tools is preferred

Willingness to assist wherever help is needed

Desired Skills Experiences (good to have)

Experience in license compliance, audit and/or usage verification role

Experience with BI tools (such as Tableau, Power BI, SQL, Snowflake, SAP HANA, etc.)

Certification in Project Management methodologies

Workflow design, project management, and/or Agile SDLC experience

Prior experience using and/or developing the ServiceNow platform will be a bonus