We are seeking a talented operations analyst to join our team and support the customer success functions. This position requires an analytical professional who has a track record building business partnership and possesses a unique blend of analytical, process and strategic thinking capabilities.

The Customer Success Operations Analyst is a key individual contributor and trusted source of information, driving efficiency of our Success Management teams through data analytics and insights. We flourish with data-driven decision making and will rely on this individual for analytical and operational support. This is an outstanding opportunity to learn about the Success Management functions at Sense as well as being a key contributor to provide data to our field facing teams.

The responsibilities of this opportunity include:

• Lead the creation and maintenance of critical reports and dashboards

• Design, develop deliver robust and scalable reporting relating to customer adoption/consumption and renewal management

• Contribute as a thought partner for success leadership, with a focus on analytics and process infrastructure

• Analyze and promote the health of customers to improve Account Management productivity performance

• Serve as a contact for senior leadership on critical metrics, managing both standard and complex requests through execution

• Quickly solve discrepancies and errors in the moment while helping develop long-term solutions

• Work cross-functionally with key collaborators to improve internal processes and ensure consistency with business need

• Use data trends to identify, prioritize and scope key critical initiatives/projects accordingly

Qualifications

• 2+ years of relevant success operations experience and experience using any customer success tool and Salesforce

• A natural problem-solver who seeks out creative solutions using process + technology

• Strong organizational skills, with the ability to work independently as well as in a highly collaborative environment

• Autonomous worker who requires little direction but thrives on collaborative projects

• Able to work on multiple projects and meet deadlines

• Extremely detail oriented with a focus on data quality and hygiene

• Outstanding analytical and quantitative skills