Job Location: Bangalore/Bengaluru
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of LeadSquared product for multiple customers
- Plan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe.
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customisations done or unique needs served for the customer LeadSquared
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Upsell / cross-sell LeadSquared product or services wherever applicable
Key Capabilities
- A bachelor s or master s degree in engineering or technology
- 4 years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Exception problem solving and solution skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
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