Roles and Responsibilities

Detailed description of the role:

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  Change Management & Continuous Improvement

• Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
• While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
• Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.
• Behave as one of the senior referent on Client Management Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective

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  Operations Process Framing around Quality & Time delivery & Operational Risk Excellency

• Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs
• Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities
• Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
• Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.

• 
  People

• Work with company Client Management Operations department to develop a strong expertise & knowledge on Client Management End-to-End chain
• Promote, within company Client Management department, a mindset around continuous improvement, change management & innovation

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  Project specific goals

• Organize the overall governance of this initiative with Local & Central Management
• Define company Target operating model (Tasks that will be nearshored)
• Review & analyze each sites tasks in regards of this company OM
• Validate the processes harmonization if there is some divergence (the way that we currently perform Referential tasks in company)
• For Referential tasks find a local or other team in charge
• For each site, validate financial figures (FTE & Cash) & define a company takeover roadmap
• Follow up transfer
• Organize SLA & KPI & site invoicing

Desired Candidate Profile

Technical & Behavioral Competencies

• Project & Transition Management
• Client Management Products & Processes
• Continuous Improvement Achievements
• Organization agility & optimization
• Operational Risk & Control awareness
• External Customer & Service Focus

• Takes initiative & is results driven
• Decision capabilities
• Excellent Interpersonal & Communication skills
• New Tech appetite: RPA, OCR, NLP, Blockchain
• Anti-Money Laundering / Financial Sanctions
• Ability to innovate & manage change & complexity with confidence

Specific Qualifications(if required)

• University Graduate.
• 10 + years experience in Project Management and/or Financial services industry.
• Relevant qualification in Project Management domain.