Job Location: Mumbai

Job Description:

As part of the core delivery team of Quantiphi, the BA_Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brands business requirements into natural dialogue flows backed up by UX research and good design practices.

Your responsibilities will include:

1. Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent
2. Define use cases
3. Design a human-to-virtual-agent conversation flow iteratively
4. Apply industry best practices and promote standards for execution and delivery approach
5. Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.
6. Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents.
7. Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
8. Managing customer communication & relationships

Required Skills:

1. Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design
2. Excellent communication, articulation, abstraction, analytical and presentation skills
3. Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
4. Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills:

1. Experience in AI bot platforms, such as Dialog Flow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)
2. Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
3. Well versed with voiced based processing (text to speech, speech to text) PMP certification.

To proceed ahead, please help with your updated CV and details in below format. You can share details on poonam.agrawal@quantiphi.com

Candidate Name

Email ID

Phone No

Total Experience

Notice Period

Current Company

Current Location

Preferred Location

Current CTC

Expected CTC

Highest Qualification

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