Industry Type:
IT / Software Dev
Job Detail:
Job Title : AEM Consultant (Operations & Incident Manager).
Job Type : Hybrid (Bengaluru).
Experience : 4+ Years.
Job Description
Key Responsibilities :
- Oversee the incident management process and collaborate closely with teams responsible for resolving Critical & High incidents.
- Review RCAs and work with relevant teams to implement measures that prevent recurring incidents.
- Act as an intermediary between stakeholders and responsible teams during incidents, keeping stakeholders informed and providing timely updates on incident status.
- Maintain and prioritize the backlog of Problem tickets.
- Build and review monthly reports on the number of incidents and key metrics.
- Be flexible with work timings as part of a GLOBAL team, requiring a high level of flexibility.
- Communicate incidents to stakeholders.
- Provide high-level information about the RCA.
- Identify and implement process improvement opportunities.
- Identify redundant or manual processes and guide the team to eliminate or automate them.
- Ensure high availability of servers.
- Drive frequent health check-ups.
- Have proven experience in IT service desk or incident management roles.
- Be experienced with ticketing systems and incident management tools.
- Have 3-4 years of overall experience with AEM (Operations & Maintenance).
- Possess a strong understanding of IT infrastructure, applications, and service management processes.
- Experience in managing multiple vendors, processes, and stakeholders.
- Exhibit strong verbal and non-verbal communication skills.
- Demonstrate a high degree of flexibility and good interpersonal skills.
- Show proactiveness and ownership.
- Be able to collaborate and communicate with external parties, including customers, vendors, and consultants.
Mandatory Skills
- Knowledge of AEM & AEMaaCS, Architecture, Infrastructure.
- Understanding of CI-CD Pipelines, Version controls, DevOps processes.
- Knowledge of CDN, Azure, Azure DevOps, SSLs is an additional advantage.
- Familiarity with Adobe Analytics, Target, Launch, Azure cloud is beneficial.
- Knowledge of Agile and ITIL Methodologies.
(ref:hirist.tech)
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