Job Location: Pune
- Document Process flow SOW and Functional Specifications with used cases
- Thorough understanding on Requirement Analysis, Product Mapping with Business Requirements, documentation, CRM system setup, configuration and Data Migration
- Understanding of overall SFDC architecture & landscape, Good understanding of Validation Rules, Tasks, Workflow rules, and Triggers. Excellent communication skills experience on Lead management, Account Management, Salesforce lightning.
- Deep knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Communities, Chatter, Salesforce and other Salesforce ecosystem.
- Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support. Manage customer relationships and day-to-day interactions escalations.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques Superior presentation and demonstration skills.
- Prepare estimations effort and cost estimations to augment sales proposals Support at external and internal customer facing events as a technical representative to support business calls Build custom demonstrations and deliver Proof Of Concepts (POC)
- Manages hand-over to the Services Functions (Post-Sales Support and Professional Services) for live project implementation.
- Having Sales Cloud/Service Cloud Consultant certification is an added advantage
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