You are responsible for

• Customer Complaints (Trackwise)

• Calls und Jobs (SAP, OneEMS, Trackwise)

• Sparepart Consumption (SAP/Qlikview)

• Warranty costs (Reports from Finance/Controlling)

• FCO data (SAP, VSS)

• Service Scorecard

• Customer Service Analytics portal – Qlikview

• Check data quality and consistency, clarify observations/ and improve quality

• Connect relevant sources and ensure the usage of the correct data source.

• Stakeholder consultance for data availability and data quality

• Proactive Analysis of data according unusual observations or trends

• Prepare results in presentations

• Create standard reports on regular basis

  • Daily / monthly Complaint Report

  • Post Market Surveillance Report

  • Trending Report

  • Monthly MT Warranty review

  • Quarterly MT QR Review

• Analyzes complaint data, gathers additional data as needed, and partners cross functionally to provide feedback to the BIU supporting complaint evaluation and/or to the Market Management Review on potential process and quality improvements.

  Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

You are a part of

Philips Healthcare innovation- PD DXR team

To succeed in this role, you ll need a customer-first attitude and the following

• BE- Any Engineering

• Qlikview, SAP, OneEmS, Trackwise

• Good Communication Skills