• Support Intake business requirements and deliver Solution Design together with BPO, Solution Architects, Platform Solution Managers, Project Manager and other key stakeholders.
• Work closely with Platform Solution Managers , Tribe leads in supporting Solution/Release planning and other Agile Phases.
• Support Product Owner, Solution Architect in Grooming, Solution design including NFRs, Estimation, Validation and help drive feature driven development with scrum teams
• Ensuring high quality backlog boosting the performance of scrum teams
• Own, Optimize E2E Solution Development Process and support fellow Devops engineers to realize the solution
• Support business in demonstrating the capabilities, training, deployments, onboarding business/markets change management
• Accountable that the solutions design/ technology meets the functional and non-functional requirements with focus on Releasabiity, Reliability, Security and performance.
• Accountable that solution design meets platform architecture principles guidelines. Provide feedback on continuous improvement to architecture community
• Responsible for Software Quality, Compliance Regulatory aspects of the solution.
• Involve in Peer review, demo and other scrum ceremonies
• Responsible to validate test strategy and plan, test cases, automation, regression and test execution.
• Raise impediments on time to leads and support resolution
• Identify Kaizen opportunities at work and improve process and delivery
• Endorses the content of the release (including NFRs) prior to release and manages interdependency with other programs.
• Actively work to reduce technical debt and refactor the application for performance
• Identify E2E Business Processes together with BPO / BPE that are critical and establish monitoring via OCC
• Work closely with DevOps team in supporting key Domain and Technical inputs for Incidents, Change Requests, Service Requests and other regular operations activities.
• Support Operations and business with SME Expertise during crisis management for business continuity across global timezones.
• Support Platform Landscape upgrades, improvements to stay aligned with OEM guidelines
• Competence Development of New entrants (Employees and Partners)
• Ensures solution guidelines are up to date in Knowledge repository/Wiki
• Stay current with Market knowledge on Platform Technology Curve
• Troubleshoot and promptly resolve system and process failures including Incidents, Service Catalogues with minimum disruption of regular business performance
• Analyzes existing functionality and identifies IT requirements for improvement of the process.
• Dedicated to specific application or site.
• Design solutions based on business requirements in specific technology area, adhering to defined Standards Guidelines.
• Work in scrum teams for realization of technical solution.
• Works independently and provides consultative advice within specific functional areas.
• Proficient in area of specialization and has basic understanding of related disciplines

To succeed in this role, you should have the following skills and experience

• 10+ years of overall IT experience with proven track record for designing and delivering solutions that are focused on usability, flexibility and scalability
• Strong understanding of the Salesforce platform (data model, business processes)
• 7+ years with strong knowledge and working experience with integration, Triggers, Test classes, Apex, Salesforce APIs, Salesforce workflows , Visualforce Pages, Process Builder, Lightning components, workflows, and security ,
• Ability to manage cross-department stakeholders with unique needs and competing priorities
• Salesforce 201 Certification mandatory
• Sales Cloud consultant certification preferred.