Job Location: Mumbai (All Areas)
Roles and Responsibilities
- Get trained and certified on cloud CX platforms.
- Understanding the business and technical requirement and provide best customer experience during product configuration.
- Provide product training and product demonstrations to customers during the engagement.
- Stay up to date with knowledge of the products.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
- Onboarding and Training customers to become better product users.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Provide assistance to reporting manager in pre-sales activities and documentation.
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