Job Location: Gurgaon/Gurugram

Experience

• Bachelors degree from Tier I/II colleges
• 3-5 years of experience as a Solutions or Data engineer supporting enterprise software solutions

Responsibilities

• Handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
• Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy, and manage applications using graph platform
• Collaborate effectively within Customer Success, Product Engineering, and other teams to understand and resolve customer issues completely and expediently
• Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
• Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
• Curate a customer-facing knowledge base to enable self-service issue resolution
• Able to work additional hours, provide regular on-call support during evenings, weekends, and public holidays on an on-call rotation basis.

Necessary knowledge

• Background in database technologies (SQL, NoSQL or competing graph database technologies), GraphQL, REACT Framework
• Hand-on experience in Integration technologies like JMS / Kafka / Informatica / MQ / Kettle
• Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
• Troubleshoot client application driver connections from official drivers in the following languages/frameworks: Java, Spring Java, JavaScript, Python, .NET, Go, JDBC
• Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments
• Docker and Kubernetes, distributed technologies, and clustering
• Nice to have: Elastic, Hadoop, Spark, AWS, Azure, GCP

Other Desirable competencies

• Prior experience in a customer facing support role
• Excellent interpersonal skills and the ability to successfully interact with stakeholders from senior management to junior staff
• Takes critical feedback in stride, and adjusts approaches accordingly
• Team player and not afraid to challenge the status quo
• Good Logical Thinking and Problem-Solving Skills

Note: Preferred immediate joiners or 15-30 days notice

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