Industry Type:
IT / Software Dev
Job Detail:
Role:ITIL Incident Management
Experience:8 years
Location: Chennai,Pune,Hyderabad,Bangalore
Jd
Required Skills and qualification
- Strong technical understanding of IT systems, infrastructure, and applications
- Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders
- Leadership qualities to guide and coordinate cross-functional teams during a crisis
- Critical thinking and problem-solving abilities to quickly analyze complex situations and make informed decisions
- Ability to work under pressure and manage time effectively in high-stress situations
- Experience with incident management methodologies and best practices
- Experience with ServiceNow ticketing tool
Key responsibilities
- Quickly identify situations that constitute a major incident, initiate escalation procedures, and declare a major incident when necessary.
- Establish and manage a dedicated incident command center, coordinating the activities of various teams involved in the response.
- Gather relevant technical experts from different departments (network, application, security, etc.) to diagnose the issue and develop mitigation strategies
- Provide clear, concise, and timely updates to senior leadership, affected users, and other stakeholders regarding the incident status and recovery efforts
- Analyze information, assess potential risks, and make critical decisions to prioritize actions and resource allocation during the incident
- Work with the problem management team to identify the root cause of the major incident and implement preventative measures to avoid future occurrences.
- Utilize dedicated incident management systems to track incident progress, manage communication channels, and maintain detailed documentation
Thanks & Regards!
Puneet Kaur
(Technical Recruiter)
Email: puneet.kaur@mwidm.com
