Job Location: Pune
Responsibilities:
- This position requires multiple responsibilities. The first responsibility is working closely with end-users to resolve Tier 1 and 2 incidents/problems, perform regular and on-demand service delivery activities, and monitor/resolve processing exceptions by using knowledge of the front-end system procedures and data dependencies.
- The second responsibility is to provide functional expertise in assigned project roles on implementing Oracle solutions.
- Monitor and respond in a timely manner to incidents and service interruptions logged by the IT Service Center in the service management system.
- Monitor and resolve processing exceptions minimizing impact to business users and meeting the key control requirements.
- Execute scheduled maintenance activities such as responding to system alerts.
- Collaborate with and/or escalate incidents when resolution through the front-end does not appear evident.
- Perform testing where required.
- Adhere to Stantec s Solution Delivery Framework, Incident Management, and Change Management procedures.
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