Industry Type:
IT / Software Dev
Job Detail:
Responsibilities
- Act as a customer advocate during SaaS delivery
- Define, analyse, strategize customer requirements and drive for results.
- Coordinate with cross functional teams/resources towards customer success
- Manage priorities across downstream teams
- Maintain / adapt dynamic process improvements along with a mindset for continual learning.
- Translate business goals and requests into executable requirements.
- Introduce and train customer administrators on SaaS user provisioning and functionalities.
- Typically oversees scope, schedules, and budgets to ensure stakeholder goal attainment.
- Identify project objectives, drive and communicate decision to meet stakeholder s expectations.
Education / Qualifications
- Masters or Bachelors degree in Engineering or Technology, majoring in Computer Science or Information Science
- 5+ years of general technical experience
- 2+ years of managing or coordinating technical projects.
- Excellent PowerPoint and Excel mastery
- Technical or Project Management Certifications
- Ability to manage and direct Customer Communications
- Experience with service management tools such as Salesforce
- Experience with Change management processes.
- Experience with project management tools such as Azure DevOps
- Experience with Cloud platforms is a huge plus.
- Basic/Intermediate understanding of server administration/Cloud operations.
Preferred Knowledge/Skills (as Senior Leader):
Excellent communication and presentation skills with a proven track record of presenting to and influencing senior management
PMP (Project Management Professional) certification is a big plus.
