• Drive a deep understanding of product usage across customers, cohorts, personas, etc.

• Drive user adoption and retention through fast experimentation of user growth initiatives, both in and outside of the product.

• Develop and act on recommendations to identify opportunities to increase product adoption at each touchpoint of the customer journey.

• Collaborate with Product Marketing and Customer Education teams to increase product activation through targeted messaging and collateral. Develop instrumentation to execute activation programs at scale.

• Partner with the Product team to assess business impact and customer outcomes for planned product features to enable data-driven product roadmap decisions.

• Support and drive maintenance and data integrations across key systems, including Mixpanel, FreshDesk, Appcues, GainSight.

• Implement internal cross-team processes and optimize systems integrations to ensure data accuracy.

• Continuously improve our growth stack by evaluating and implementing new systems and tools.

Required Skills and Experience:

• 6+ years of experience in Growth, Analytics, or Product, preferably at a high-growth SaaS company.

• Experience with product-led growth initiatives and customer journey mapping.

• Excellent communication skills (written, oral, and presentation).

• Strong collaboration skills with the ability to work across different functions, both technical and non-technical.

• Highly organized and self-motivated with a bias for action and driving results.

• Strong independent project management skills including the ability to define and execute against project timeframes, dependencies, and risk factors.

• Thrives in ambiguity, enjoys working on multiple tasks with competing priorities with a high degree of ownership and autonomy.

• Strong familiarity with reading code is a must, including familiarity with JS, JSON, HTML, SQL, python.

• Experience with a wide range of functional systems preferred, including Mixpanel, Salesforce, Marketo, Appcues, Pendo.

• B.A./B.S. Degree, MBA is a plus.