Job Location: Hyderabad/Secunderabad
- Provide L2 support for Data Warehouse and Business Intelligence (BI) solutions and platforms
- Collaborate with business partners and other IT teams to ensure data solutions are available, recover from failures and operate healthy
- Troubleshoot operational issues, escalations and resolve business partner issues in a timely manner with strong collaboration and care for business priorities.
- Manage knowledge as it relates to Operations.
- Own and drive post-mortem for critical issues
- Own and support continue improvement plans for solution health and Operational health
- Build critical insights to Operations teams performance and operate in an analytic driven operational environment
- Work in a shift based rotational schedule
- Ability to learn and use multiple utilities and tools that help with Operations monitoring and alerting
- Participate and learn new solutions through condensed knowledge transfer sessions
- Participate in the on-call rotation support.
- Maintain support documentation, including FAQs, Knowledge Articles, On-call Guides, Run Books, etc.
- Design, develop, code, test, enhance and debug SSIS packages and data flows.
- Participate in design, development, and deployment of Data Warehouse data models.
- Document existing and new work performed.
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