Job Location: Mumbai (All Areas)
• Minimum 8 years of experience in a MIS management role
• Should have managed Contact Center MIS
• Should have understanding of Contact Centre Operations KPIs
•Ability to establish credibility and rapport with all key stakeholders including
product, marketing, engineering teams
• He/she should thrive in a fast-paced and ambiguous environment. Experience & Skills
• Should have done Contact Centre volume forecast & capacity planning
• Should have strong MIS & analytics skills
• Candidate should possess good knowledge and hands on experience on
advance Excel/VBA, PPT, MySQL & PowerBI
• Ability to handle pressure
• Strong written and verbal communication skills
• Should have good presentation skills
Roles & Responsibilities
• Required to generate, maintain, consolidate and track various reports
• Handling multiple reports, working with formula, pivot tables & pivot charts,
and various other excel sheet components for accurate data
• Updating various informative Dashboards on daily and weekly basis
• Emailing Reconciled MIS Reports with data visualization details using charts
like Bar Chart & Pie Charts
• Generating & Preparing Daily, Weekly, Monthly MIS Reports
• Develop and execute data-based experiments to increase efficiency of
decision making based on the results.
• Identify the opportunities of automating the reports, snapshots and
dashboards using advanced formulae, Macros, VB and other technique
• Budget Collation and Reporting along with tracking the Budget Vs actual and
prepare the reasoning for reporting
• Validate, Audit & Approve Contact Centre billing
Submit CV To All Data Science Job Consultants Across India For Free
