• Represent Customer Enablement on interdepartmental projects and strategic initiatives designed to improve systems, increase efficiencies, or resolve problems around processes and/or tools.
• Consult, support and collaborate across departments and business functions including, but not limited to, Sales & CSM, Implementation, Onboarding, Training, Product and Pricing.
• Review internal Sales & CSM processes to identify areas of inefficiency, drive process change to enable employees to focus on core strategic tasks.
• Identify opportunities for improvements that in turn drive program enhancements and the development of new and innovative programs.
• Collect, organize and interpret customer enablement departmental data. Translate data findings into understandable insights that drive behavioural change and customer experience improvements across LifeWorks.
• Using strong analytical ability, apply best practices identifying change areas that will enable effective Sales & CSM functioning, and improved customer experience.
• In partnership with other key internal stakeholders, including Training, Sales & CSM leaders, ensure best practices are communicated and understood by Sales & CSM teams.
• Based on input from CSM/Sales leaders and team members, identify opportunities for improvements that in turn drive program enhancements and the development of new and innovative programs.
• Balance strategic thinking and focus on long-term goals, with hands on day-to-day execution of process improvement projects.
• Support special projects and other tasks, as required

Experience:

• Bachelor s Degree in Business, Data Management, or related academic credentials
• Minimum of 5 years of directly related work experience
• Project management expertise
• Client management experience an asset

Specialized Skill & Knowledge Requirements

• Proven experience driving complex, cross-functional initiatives
• Exceptional administrative and organizational skills
• Superior written and verbal communication skills, superior interpersonal skills
• Strong analytical/problem solving skills
• Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures
• Strong presentation skills
• Advanced understanding of Salesforce
• Excellent computer skills, proficiency in Word, Excel, PowerPoint, etc.
• Project management training (or equivalent experience)
• Understanding of Sales and Client management processes
• Ability to navigate various LifeWorks systems and departments an asset
• Attention to detail and problem solving capabilities