JOB PROFILE / ROLE DISCRIPTION:

• Enterprise Application Support (Infor ERP Ln)
• Implementation of IT projects / Roll out to Business
• Co-ordination with internal teams and user call handling
• Analysis and resolution of recurring issues
• System Improvements: Automation / program changes
• Managing training needs of end users
• Providing reports & MIS – Power Bi
• Project Management
• End User Interactions
• Incident Handling

Required Skillset:

• Knowledge of ERP
• Understanding of overall business cycle
• Project Management

DEPARTMENT ACTIVITIES: (Brief description of the department) –

• Gather Business requirements and provide solution
• Identify Business Partners and grow internal and External Network
• Support & customization for Enterprise Applications

Identify areas of Digitization, modern IT technologies.