Job Location: Frisco, TX
Job Family: Business Support Group
The Device Manager Analyst provides support for the company’s terminal management application under their division. The analyst will be responsible for ensuring integrity of the data entered into this application from internal requests and daily reports. In addition, they will analyze trends and determine root cause of terminal outages.
Duties & Responsibilities:
• Ensure all ATMs under maintenance and monitoring are in the system and accurate according to company and customer standards
• Provide assistance to Operations and IT teams to properly manage strict SLAs
• Analyze trends, research outages and missed SLAs for root cause and report to upper management
• Research support issues in a timely manner
• Coordinate with all departments and the data sources that provide information to update Device Manager
• Work tickets out of a standard ticket messaging system
• Provide written or verbal status updates to upper management
• Create documentation for internal processes
• All other duties as assigned by management
Knowledge, Skills & Qualifications:
• College degree or relative work experience required
• ATM experience is a plus
• Experience with incident tracking systems and/or CRM solutions
• Proven independent decision-making in complex situations
• Demonstrates strong analytical, research, and problem solving skills
• Must be organized and detailed oriented, including a well-organized system for prioritizing workload
• Excel knowledge to include advanced formula composition
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