Job Location: Mumbai
- Analyst/Snr Analyst for Retail Liabilities, Customer Experience Operations Analytics role
- Works for Analytic execution of Retail Liabilities/Customer Experience Operations
- Responsible for execution of analytics models, campaigns, mis, dashboard, data management
- Document process ,data codes, data repository, data request , log book for audit and learning purpose
- Ensure seamless execution, increased productivity, FTR, error free execution
- Drive automation wherever possible and reduce human calculations by use of more coding tools
Roles Responsibilities:
The role holder will work on Analytics model , dashboard , campaign, data support for Retail Liabilities, Customer Experience Operations, and will
- Build analytic models, campaigns, dashboards for business support
- Collaborate across functions and departments to drive analytically driven business decisions
- Fully accountable for execution of programs
- Drive response fulfillment for campaigns program evaluation statistically
- Adhere to documented process and audit/compliance requirements in data governance
Business Results
- Help the user in driving their KPIs – by timely execution on monitoring dashboard, pro-active program roll outs, assisting launch of new product, features, and projects.
- Share best practice of one unit in others to ensure seamless replication of Centre of Excellence is done within analytics
Risk, Controls Conduct
- Ensure error free execution and seamlessly follow a documented process for execution.
- Ensure data is shared only with required and authorized users
- Before sharing of any data (customer sensitive) ensure data governance policies are adhered.
- Enable transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies / procedures
Managerial Leadership Responsibilities:
Educational Qualifications:
- Graduate – Any
- Post Graduate – MBA
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