Job Location: Bengaluru
Responsibilities :
– Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
– Handle technical issues of different complexity and help other members of the team.
– Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
– Cross train on multiple technologies to effectively build and support product/technology portfolio.
– Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
– Keep all the ongoing cases documented and up to date in the case management system.
– Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
– Works in adherence to defined processes and procedures implemented in the organization
– Maintain and continually upgrade technical understanding of products and technologies.
– Build and maintain solid working relationships with the members of the team.
– Write and/or edit knowledge articles for every issue resolved.
Required Skills and Experience :
General :
– Strong IT background, with at least 2 to 4 years of working experience
– Strong understanding of data integration and ETL methodologies.
– Degree in Computer Science or equivalent experience.
– Demonstrated ability to multi-task
– Excellent English communication skills
– A desire to be a part of growing company. You’ll have 2 core responsibilities (Client Work, and Company Building), and we expect dedication to both.
– Willingness to learn and work on new technologies.
– Should be a quick and self-learner.
Technical :
– Extensive experience using ETL methodology for supporting Data Extraction, Transformations, Data validation and Loading.
– Experience in Database skills (load data from Excel/CSV/Text files to staging, write sql statements/functions/ stored procedures, run SSIS packages).
– Knowledge of integrating with different data sources such as SQL, Web Services, API- s, text files and CSV is mandatory
– Extensive experience troubleshooting and solving complex technical problems.
– Experience in at-least one of the ETL Tools (SSIS).
– Knowledge of other ETL Tools such as Snaplogic, IBM Data Stage, Mulesoft and Informatica is a plus.
– Knowledge of different/diversified technologies will be added advantage. Additional weightage will be given.
– Experience with Visualization tools Power BI, Qlik Sense and Tableau is preferred
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