Job Location: Bangalore/Bengaluru
Responsibilities
- Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.
- Develop a broad understanding of a customer s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.
- Work as part of a team of specialists and engineers that provide 24-hour customer support.
- Work in a shift pattern or non-standard work hours as required. This may include weekend work.
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