Industry Type:
HR / Staffing
Job Detail:
Job Description
Should have 5+ yrs of exp , an ITIL problem manager has a wide range of responsibilities. The job varies from day to day, and from project to project, but it generally involves: Collaboration: Problem managers collaborate with many other service management roles. hey work most closely with the incident management team, analyzing incident records to identify repeat incidents, and the change management team Coordination: The problem manager is responsible for coordinating all aspects of problem diagnosis and resolution. They must understand the knowledge and skill sets throughout the IT organization Communication: The problem manager maintains an overview of the problem queue, updating status and keeping affected stakeholders informed of progress. Facilitation: The problem manager should be a key member of any team created to manage a major incident. The problem manager facilitates data collection and analysis, looking for a long-term fix. Prioritization: Problem managers must understand the business goals by working with leaders across the organization to understand the impact of problems, so they can correctly prioritize problems for resolution.
Skills Required
RoleSA – Problem Manager
Industry TypeIT/ Computers – Software
Functional AreaIT-Software
Employment TypeFull Time, Permanent
Role CategoryInformation Technology
Key Skills
- ITIL
- ITSM
- PROBLEM MANAGER
Other Information
Job CodeGO/JC/21106/2025
Recruiter NameKathiravan
