Job Location: Mumbai
Manage Operations from process & measurement standpoint
Maintain regular communications with team on departmental and individual level performance expectations
Work with client/Account Executive/Onshore team to define process and procedures
Set and assess representative€™s performance expectations and performance and create individual action plans and provide constructive feedback on performance to individuals on a regular basis
Conduct briefings and team meetings for team status updates Process updates policy and procedures change etc.
Ensure performance and attendance issues and addressed promptly and consistently.
Assist with scheduling and forecasting of staff to maintain optimal service provided
Develop reward and recognition programs for teams
Manage escalated customer enquiries / complaints
Strong analytical and data management skill
Analyse and propose process improvements consistently
Strong focus on people
Share best practices across the process & facilitate process improvements/cost reduction initiatives
Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics
Drive Business Excellence
Contact Person : – kabilan
Contact Number : – 7448970236
Submit CV To All Data Science Job Consultants Across India For Free
