Job Location: Bangalore/Bengaluru
- As a Data Analyst for the CRM (Customer Relationship Management) team under the Loyalty, Partnership & Monetisation (LPM) Group, you will be building data products to help LPM achieve its business objectives.
- As part of this team, you are expected to help drive data (science & analytics) strategies and operational initiatives in CRM.
- Also, as addition, this role is expected to be a thought partner for leaders across Gojek group in all things engagement, retention, loyalty, and consumer lifecycle.
What You Will Do
- Deliver analysis, insights, reporting, data marts, and tools to support the business team
- Perform data modelling in relation to customer behaviour, in-app behaviour, and product features
- Build & maintain data mart and dashboards for tracking business OKR and initiatives
- Ingest both internal and external data to support business needs
- Partner with business teams to make data-informed decisions
- Identify product or business opportunities and support growth with experimentations and recommendations
What You Will Need
- More than 3 years of working experience in data-related fields
- Expert in SQL and strong experience with a data visualisation and dashboarding tool (e.g. Tableau, Google Data Studio, etc.)
- Practical knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
- Practical knowledge of programming languages (e.g. Shell, Python) and Python/R for statistical analysis
- Practical knowledge of experiment design and statistical evaluation
- A strong business acumen and communication skill; able to effectively deliver technical presentations to non-technical stakeholders
- Comfortable working independently and collaboratively with minimal guidance
- Ability to manage and prioritise daily tasks while being goal-oriented
- Ability to think critically and strategically
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