Job Location: Bangalore
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of BA, MIS Reporting
We are inviting applications for the role of BA, MIS Reporting
Responsibilities
- Work closely with the client, understand the requirements and action them
- Coordinate with internal teams to get the client requirements executed
- Maintain reports & spreadsheets for historical data, manage email queues
- Work closely with Operations for daily, weekly & monthly reports
- Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively if any
- Provide insights on existing data to internal/external stakeholders
- Identify the market/process/queue by team/agent wise volume variations and alert the respective stakeholders proactively
- Process orientation, including strong organizational and prioritization skills
Qualifications we seek in you!
Minimum qualifications/skills
Minimum qualifications/skills
- Good communication skills both written and verbal
- Should be very comfortable with handling lots of data & numbers
- Should have good working knowledge of using Excel, Power-point
- Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
- Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
- Excellent analytical skills with ability to problem-solving
Preferred qualifications/skills
- Advance knowledge of MS Office tools (Excel, Power-point)
- Presentation Skills
- Lean/Six Sigma Certified
- Power BI
- SQL Database, Access Automation
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobBusiness Analyst
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster’s / Equivalent
Job PostingJan 10, 2022, 11:52:48 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
Genpact | Hiring | Business Analyst – Reporting | BigDataKB.com | 1/12/2022
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