• Drive higher retention and improve engagement by collaborating with and empowering Global service delivery groups through innovation programs
• Contribute towards continuous idea pipeline – create, compile, and help analyze ideas for service improvement
• Continually engage with global stakeholders to incubate pilots and problem-solve for effectiveness
• Drive change management and enablement on new pilots across service teams
• Conduct current state assessments and diagnostics to identify gaps, opportunity areas and suggest target state design
• Design & continuously refine service model process, roles, tools & metrics
• Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
• Drive quantitative data analysis using common tools such as Excel to deep dive into data trends and insights
• Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations
• Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership to solve problems and identify business improvement opportunities
• Develop a passion for the client perspective and bring it to your projects as a north star. Understand the perspective of the services associate. Understand the world from their point of view, develop a passion for making them amazingly successful at everything they do!
• Lead & own day to day project management of key initiatives for the organization as either tracks within a program or independent.
• Leverage strong interview skills to gain client and service delivery insights/feedback to improve service capabilities and test new concepts that will inform transformation initiatives and continued iteration on those improvements

What you ll need:

• 2-4 years of experience post MBA; driving and leading initiatives related to retention is a plus
• Hands on experience in strategy, consulting, or analytics
• Training in disciplines and programs with a strong business, IT, and analytics affiliation
• Exceptional record of academic achievements; coursework in business analytics, advanced analytics, and business reporting would be preferred
• Advanced proficiency MS Excel and Power Point. Knowledge of Python would be a plus
• Original/creative thinking and superior problem-solving abilities
• Ability to work independently and as part of a team
• Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams
• Orientation towards continuous process improvement. Ability to analyze the process at granular level to come up with optimized approach.
• Highly focused towards implementation and execution. Ability to convert strategic decisions into actions and ensure end-to-end implementation.
• Self-motivated/self-starter approach to projects
• Passion for understanding the customer needs and delivering an exceptional customer experience.
• Strong influence skills and ability to build effective partnerships with services groups within Gartner.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities