What youll do:

Product Ops

• Problem-solve some of the most pressing challenges and help product teams deliver better results.

• Co-lead programs and processes to simplify Product Operations across teams with the target of getting better every day in teams execution, tracking, documentation, and prioritization – in making the product ops team structured and data-driven.

• Drive the adoption of Product Ops led initiatives across the CX Platform teams

• Conduct gap analyses and develop strategy to improve collaboration between Product-Design-Data Science-Engineering

• Understand the product development lifecycle and partner with teams to drive step-function changes to scale operations.

Content and Search Ops

• Support document day-to-day Product Ops initiatives.

• Drive operational excellence process for the state of art Search platform and create strategies that will enable cross-functional collaboration.

• Build a culture of continuous improvement within the team to enable quick build-measure-learn-iterate loop.

What youll need:

• 6-8 years of work experience in any of the following roles: Digital Product, Strategy Consulting, Analytics, space.

• Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

• Ability to quickly understand complex ideas and communicate them in simple language.

• Exceptional analytical skills, including proficiency with MS Excel.

• Strong communications skills and ability to work across various business units to scope and understand their needs.

• Produces exceptional quality deliverables as efficiently as possible; develop/refine key metrics to enable operational management, including productivity vs. milestones and SLAs

• Willingness to work outside the strict parameters, thinking creatively about how to use digital product analytics to improve business outcomes.

• Strong attention to detail.

• Strong Interpersonal skills and ability to work in a team environment.