Job Location: Chennai
JOB PURPOSE:
Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.
Perform 1st level end user support and escalate to 2nd level if unresolved.
KEY ACCOUNTABILITIES:
End user support:
- Ensure Key and End users at all sites receive assistance, training and support needed to perform the activities on the system.
- Respond to end user complaints – issues and cases, guide the users for the correct procedure, adjust or fix any corrupted transactions or data.
Booking cases with external support:
- Escalation of unresolved cases to external application support and do the necessary follow up to obtain the proper solution
SPAN OF COMMUNICATION:
Internal: Corporate IT & Business System Unit
External: IT Vendors; External Application Support
JOB RELEVANT INFORMATION (BOUNDARIES & DECISION MAKING AUTHORITY):
- Job Holder has no decision-making authority
Skills
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Required Qualifications:
- Bachelor’s Degree in computer science/Information Technology/Information System/Info-communications or Engineering
Preferred Experience:
- At least 2 to 3 years of relevant experience
Job-Specific Skills:
- Experience in BAAN Vc functional process
COMPETENCIES:
- Provide assistance or support to others and share information freely
- Multi-tasked, very well organized and assume good follow up
- Require excellent skills in communication, databases, word processing, spreadsheet, and presentation applications
Education
Bachelor Degree in Computer Science / IT / Information Systems / Info-Communications or Engineering
Job Type: Full-time
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