Job Location: Bangalore/Bengaluru
- Ability to translate structured and unstructured problems into analytical frameworks
- Ability to experiment with alternate analytical techniques to solve problems
- Ability to understand business nuances and its implications on customer experience
- Provide actionable insights (from data analysis) to stakeholders
- Ad-hoc analysis and support on strategic and tactical CX initiatives
- Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
- Experience in Descriptive, Predictive analysis
- Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Submit CV To All Data Science Job Consultants Across India For Free
