Industry Type:
BFSI / Fintech / NBFC
Job Detail:
JOB Role: The role requires the candidate to manage and providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues
Requirements:
- Responding to queries via chat, email, or phone
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases & remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Provide periodic updates on Regular incident reports
- Preparing the regular tickets information along with SLA parameters
- Maintain all the documents related to escalated tickets
- Good oral and written communication skills
- Willingness to work in night shifts/rotational shifts and weekends on rotational basis
Education: B. Tech, BE, BCA, MCA
Experience: 0 to 2 years in IT Helpdesk
Notice Period: Immediate Preferred or 30 Days
Ready to work in night shifts and rotational off
Interested candidates can come to below address
Address:
Fidelity National Financial India
Brigade Tech Garden, Butterfly Building, Block B1 , 4th Floor, Brookfields, Bangalore- 560037
Land mark: opposite to Broke field Mall
Note: Carry one Govt. ID proof original, 1 copy Resume print out
Walk-in Interview Date Time: 17th Mar-11:00 AM to 3:00 PM
Contact Person: Goutam Das TA-Team
