Customer Operations – Analyst

What you’ll do:

• Analyze and verify customer accounts as per available data
• Assist with routine customer queries on products and services via chat
• Take appropriate steps to resolve customer issues and provide feedback to prevent similar issues from occurring in the future
• Troubleshoot technical issues related to customer’s services
• Serve as a subject matter expert on clients business rules, customer interaction policies and support tools

Required Expertise:

• Basic knowledge of hardware (Modems, Routers and Technical troubleshooting)
• Excellent communication (Written and Verbal) and interpersonal skills
• An analytical mindset with the ability to quickly assimilate process knowledge
• Strong team player who exhibits patience as well as the ability to help team members
• Must be reliable in terms of attendance
• Professional behavior, appearance, and communication skills
• Basic knowledge of Excel and computer applications

Eligibility Requirements:

• Graduate (Fresher/Experienced) / Undergraduate with minimum 6 months of work experience
• Professional behavior, appearance, and communication skills
• Flexibility to work the Night Shifts (rotational shifts, graveyard shifts)

Benefits: We acknowledge that great people make a great organization. At eClerx,

• You’ll have access to technical and management training courses;
• You’ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
• Lastly, you will have the opportunity to learn best practices across different clients, industries and domains

Employment Type: Full-Time

Is this role a commissionable/sales incentive based position? No