Job Location: Noida
Responsibilities:
- Application Maintenance and Support.
- L2 Incident, Major Incidents, Represent team in war room/triage calls
- L3 Problem Management, analysis, and code fix
- Problem/Change/Release & deployment coordinator
- Release to Build and Test Implement or adapt service support according to the defined project. Assist and prepare Acceptance-for-Support session.
- Configuration Management Well versed with change management tools like Aldon, Implementer, etc.
- Being responsive to clients whilst following the principles and procedures of the quality management system
- Build strong working relationship with onshore/offshore team, customer and users.
- Good awareness of the customers business and in-depth knowledge of the customer’s environment and processes.
- Generate and submit reports/updates to management when needed.
- Follow training plans, requirements and schedules as outlined
- Must have a sense of ownership in handling project and technical issues and able to provide effective and timely resolution.
- Complete and keep up to date with all Mandatory trainings.
- Good to have the ITSM/ITIL knowledge/Certifications
- Ensure following of processes and best practices
Desired Skills and Qualifications
- Should have experience in RPG, CL, ILE, Free Format, SQLRPGLE, SDA.
- Good knowledge on Synon code development tool.
- Knowledge of Infor FMS Masterpiece and Accounting knowledge
- Good knowledge in Infor XA
- Exposure to SFTP Process, MQ Series, XCOM, and working with XML files.
- Strong analytical, good troubleshooting and problem-solving skills.
- Work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
- Experience in identifying and delivering technical solutions to customer business problems.
- Excellent English both verbal and written communication skills and capable of independently communicating with customers.
- Should be flexible to work in shifts (24/7)
- Exposure to IT Service Management
- Good to have an experience working in Agile or Waterfall software development process
- Knowledge on Agile tools, Remedy and ServiceNow
- Demonstrated ability to learn the business quickly.
- Environment Support including issues investigation and resolution.
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