MIS – Supervisor (HC. Com Chennai lifestyle)

Location : Chennai

Project : LifeStyle (Home Center)

Reporting to : WH.Manager

Responsibility : Adherence of all Management reports among HC. com Operations.

SPECIFIC ACCOUNTABILITIES

Operations management

• Responsible for the overall concept MIS data.
• Organizing & ensuring the data accuracy with scheduled cut off time & periodic report sending
• Need to engage in given concepts of Home center operations. May be in

• Online (HC.com)
• Home Delivery
• House Hold
• Furniture
• Sofa
• Import (Receiving)
• Logistics

• Focused to achieve the daily target as per SLA in overall operations.
• Analyses operational issues and implementing new process to avoid deviations.
• Running operations with safety and efficiency as priorities.
• Ensure to circulating the reports to customer on timely basis and attending daily review meeting among operation team.
• Ensure that all inventory transactions are properly documented in accordance with SOP.
• Timely accounting of return stock from local Stores.
• Be focused on issue related quires & transactions and revert for mails.
  
• HC. com Handling damages needs to monitor on daily basis.
• Measuring and reporting the effectiveness of warehousing activities and employee’s performance.
• Responsible for ensuring the quality of the service within the warehouse is maintained at the highest possible standards for the customer.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

Customer relationship Management

• Support in customer based on timely need.
• Resolving customer queries and sending reports timely.
• Monitoring monthly warehouse KPIs
• Customer escalation handling, proactively take actions to reduce complaints.

SKILLS REQUIRED

• Sound knowledge of all warehouse operations.
• Good team player
• Good soft skills.
• Flexibilities for timings and work shifts.
• Decision making ability and excellent analytical skills.
• Proactive approach and problem-solving skills.
• Facing audits of the warehouse like inventory, process, safety etc,.
• Compliance’s knowledge.

EXPERIENCE AND QUALIFICATIONS