Job Location: Noida
Roles and Responsibilities
- Serves as a primary liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT), to define business requirements for systems fixes and enhancements of lower to mid-tier complexity needed to meet customer and operation objectives.
- Collects data from internal and external customers relating to low to mid-level complexity systems and reporting issues impacting service delivery.
- Writes detailed business functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs.
- Analyzes and recommends requirements changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution.
- Coordinate and provide the necessary support to assigned projects
- Create reports, dashboards, MIS on existing projects
- Document business processes, process flowcharts, and process maps for complex processes
- Study current processes to identify automation, improvement opportunities, risk and issues
- Perform research and analysis on business rules, client requirements, processes, and systems
- Assist with reviewing, improving, and redesigning business processes
- Develop material related to specific automation and process improvement initiatives
Desired Candidate Profile
- Proficient in Business Analysis skills (mandatory)
- Requirement Elicitation
- Process mapping (create SIPOC, Flowchart, VSM)
- SQL and Database Architecture
- RCA Techniques
- Conduct Process Audits and Reports
- Basics of system analysis
- Proficient in data analysis and reporting using MS Excel (mandatory)
- Working knowledge SDLC (mandatory)
- Strong written and verbal communication skills (mandatory)
- Proficient in creating project reports and other presentations using MS PowerPoint (mandatory)
- System and technical skills (highly desirable)
Perks and Benefits
5 days working, Day shift (10am-7pm)
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