Job Location: Mumbai, Maharashtra, India

Job Summary
Drive Digital Operations through leaner, agile and automated processes while standardizing the operations across the world.

General Responsibilities

• Cultivate positive relationships with our partners/ countries ‘operations to effectively identify and co-create solutions to address team roadblocks and inefficiencies.
• Design Operations from a Global perspective to leverage on standardization while preserving local business requirements
• Be the point of contact on Operations for support and implementation of all digital enablement initiatives. Collaborate with all impacted departments and functions.
• Design and implement new business processes or revise existing business processes to integrate evolving digital enablement capabilities.
• Lead adoption and reinforcement of digital tools, processes, and capabilities by working cross- functionally with Back-Office Operations, Regulatory, Supply Chain, Local IT and CSSC.
• Create and implement knowledge articles (SOP, Training Manuals) for the Back-Office Operations and Sales Managers and yearly review of process to keep operations process up to date.
• Regularly reflect on the status-quo and continuously experiment with innovative ways to strengthen our team and improve our internal processes and systems.
• Drive self-learning and improvement in the area of Digital Operations and DKSH behavior as part of continuous learning

Functional Skills And Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound knowledge in the general principles of operational processes; familiarity with the operations environment is a must
• Demonstrate Data management and analytics skills is a must
• Demonstrate advanced SAP skills is a must, CRM systems an advantage
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

Degree or professional qualification in Business Studies/Marketing/Economics/SCM or a related discipline

Work Experience
Minimum three to five years’ experience in a similar role

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