Role: Manager I, Analytics (Speech)

Location: Bangalore

Work Experience: 6 yrs & above

Role Description: We are looking for a Manager with 6 years of experience and above, having hands-on experience in CRM analytics, especially Speech analytics. The Manager will provide Thought-Leadership in CRM Analytics Engagements; provide an understanding of business applications of data analysis/ modeling and take a consultative approach for the clients.

Professional Experience

• At-least 2 years’ experience in developing analytics solutions for client’s business problem.
• Hands-on experience in CRM analytics, especially Speech analytics.
• Experience in CRM operations and CRM analytics project/ work stream management
• Experience in client management in the analytics domain
• Co-ordination with the client for project delivery

Technical Knowledge and Skills

• Hands-on experience in Speech analytics solutions and tools like Verint/ Clarabridge/Nexidia/Callminer
• Hands-on experience in data handling and statistical tools like SAS, R, Python etc will be an added advantage. (Good to have)
• Hands on Experience in deep learning, neural networks, pattern recognitions, speech recognitions, text mining or NLP. (Good to have)
• Project management skills.
• Client and Stakeholder management

Project Specific Skills

• Have CRM domain knowledge with speech analytics exposure
• Preferred on building and implementing speech analytics solutions with various clients

Responsibilities:

• Understanding of business applications of data analysis/ modeling
• Take a consultative approach for the clients and support the solutioning team when needed.
• Ability to manage a wide range of cross-functional activities while meeting time sensitive and variable deadlines.
• Work on proposal / RFP’s and provide compelling solutions
• Provide Delivery oversight to projects
• Optimize the data preparation & data analysis with respect to data modeling techniques.
• Project manager may be required to do hands on work at times.
• Ensure high quality deliverables and smooth day-to-day operations of projects

Post Date: 14 Feb 2022

Requisition #: R1270002

Location: Bangalore, India

Job Type: Global Analytic

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